Customer Success Manager

Position: Customer Success Manager
Location: Toronto, ON, Canada
Reporting to:  Director, Customer Success
Years of Experience: 3+ years

Click HERE to Apply

Job Description

The Customer Success Manager will be responsible and accountable for the relationship with and subsequent success of clients.  The position will be the link between technology related demands and needs of the clients and Intellitix.  Applicants will be passionate about engaging customers and expanding their use cases.

 

Key Responsibilities

  • Successfully onboard new customers and own the overall relationship with assigned clients;
  • Responsible for successfully leading and executing on project plans through collaboration with internal specialists;
  • Train and provide support to customers by becoming a platform expert;
  • Identify, develop and recognize new opportunities for expanding the portfolio of customers;
  • Work with clients to establish critical goals, or other key performance indicators and aid the client in achieving their goals;
  • Advocate customer needs/issues cross-departmentally;
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services;
  • Uncover and mitigate any risk that threatens customers’ growth, satisfaction or renewal;
  • Conceive and execute risk mitigation plans;
  • Develop, maintain and communicate feedback on how Intellitix can better serve its customers;
  • Continue to maintain relationships with external key decision makers;
  • Help create a company-wide culture of customer success;
  • Lead the advancing phase of the Event Lifecycle for Intellitix.

 

Skills & Qualifications

  • 3+ years prior experience in Customer Success or similar role;
  • Excellent written and verbal communication skills;
  • Detail oriented and analytical;
  • Comfortable working with clients of all sizes;
  • Must be a self starter but a strong team player;
  • Must be able to thrive in a time sensitive, multi-tasking environment;
  • Proficiency in Office suite software;
  • Experience with Salesforce or other similar software;

Click HERE to Apply

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